actions - Lua CLI

actions lists things the end user might say next. Tapping one sends its label back to the agent as the next message, so every entry must be something the agent can handle. The platform teaches this block on every text channel; see Response formatting. Verified against lua-cli 3.33.0.

Syntax

::: actions
- First choice
- Second choice
:::

Fields

Field	Required	Notes
`- Label` or `* Label`	Yes, 1 to 10	One per line; duplicate labels are removed. Short verb phrases work best.

Example

::: actions
- Add to cart
- Compare with the Student Laptop
- Check store availability
:::

Action buttons rendered in the web widget — actions rendered as chips in the web widget

Where it renders

Channel	Behavior
Web widget	Chips at the end of the conversation
WhatsApp	1 or 2 entries as reply buttons; 3 or more as an interactive list whose rows are Option 1, Option 2, … with the entry as the row description
Messenger, Instagram	Quick replies under Select an option
Slack	Buttons; dropped when the reply also has a `payment` block, which renders its own Pay Now button
Teams	Buttons; dropped when the reply also has `list-item` cards or a `payment` block
RCS	Reply suggestions cut at 25 characters, up to 11 shared with `links`
MessageBird	Up to 3 buttons, otherwise a numbered text list; dropped with `list-item`
iMessage	Numbered text list
Email (generated inbox and your own address)	Dropped; write the choices into the text instead
SMS, Front	Raw text

On WhatsApp a row description is cut at 71 characters, and a tapped row reaches the agent as I selected: *Option 2* (entry) rather than the bare entry.

See also

Response formatting — the per-channel matrix
list-item — the options an actions block usually follows
links — for choices that open a URL