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Overview

Email integration allows your agent to automatically respond to emails. There are two modes:
  • Generated inbox - Lua creates a dedicated email address for your agent (e.g. [email protected])
  • Existing email - Use your own email address (e.g. [email protected]) with forwarding

Professional

Business-appropriate channel

Universal

Everyone has email

B2B Friendly

Preferred for business

Threaded

Conversation threading

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How It Works

1

Lua Creates Inbox

A dedicated email address is generated for your agent
2

User Sends Email

Customer emails the generated address directly
3

Agent Processes

Agent reads and understands email
4

Agent Responds

Agent sends reply via email
5

User Receives Reply

Reply appears in their inbox

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Connection Method 1: CLI

$ lua channels
✅ Using agent: myAgent

? What would you like to do? 🔗 Link new channel
? Select channel type: 📧 Email

? Select email channel mode: 📬 Generate new inbox
? Enter display name (shown in email header): Support Team

📡 Creating Email channel...

✅ Email channel created successfully!

📧 Display Name:    Support Team
📬 Email Address:   [email protected]

────────────────────────────────────────────────────
Your agent's email inbox has been created.
────────────────────────────────────────────────────

Share this address with your customers or use it
in your workflows:
   [email protected]

Emails sent to this address will be handled by
your agent.
────────────────────────────────────────────────────
No additional setup required — your agent is ready to receive emails immediately.

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Connection Method 2: Admin Dashboard

1

Open Admin

lua admin
Channels → Connect New Channel → Email
2

Email Configuration Form

Email form
Screenshot: Form with Mode selection, Display Name, and Email Address fields
3

Click Create Channel

Creating
4

Get Forwarding Address

Forward address
Screenshot: Success screen showing:
  • Unique forwarding address
  • Copy button
  • Setup instructions link

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Email Provider Setup

Gmail Forwarding:
  1. Open Gmail Settings
  2. “Forwarding and POP/IMAP” tab
  3. “Add a forwarding address”
  4. Paste Lua forwarding address
  5. Check verification email
  6. Click verification link
  7. Return to Gmail settings
  8. Enable “Forward a copy”
Gmail forwarding
Screenshot: Gmail forwarding settings page

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Testing

1

Send Test Email

To: [email protected]
Subject: Test
Body: Is this working?
2

Check Admin Dashboard

Email received
Screenshot: Admin showing received email
3

Agent Responds

Response received
Screenshot: Response in your email inbox

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Best Practices

Email is formal - configure persona accordingly
  • Aim for < 1 hour response
  • Set auto-reply for delays
  • Mention expected response time
  • Use proper paragraphs
  • Include signature
  • Format lists clearly
  • Proofread responses

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Next Steps

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