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Overview

Email integration allows your agent to automatically respond to emails sent to your support or business email address.

Professional

Business-appropriate channel

Universal

Everyone has email

B2B Friendly

Preferred for business

Threaded

Conversation threading

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How It Works

1

User Sends Email

Customer emails: [email protected]
2

Email Forwards to Lua

Your email provider forwards to Lua
3

Agent Processes

Agent reads and understands email
4

Agent Responds

Agent sends reply via email
5

User Receives Reply

Reply appears in their inbox

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Connection Method 1: CLI

$ lua channels
✅ Using agent: myAgent

? What would you like to do? 🔗 Link new channel
? Select channel type: 📧 Email

? Enter sender name (shown in email header): Support Team
? Enter sender email address: [email protected]

📡 Creating Email channel...

✅ Email channel created successfully!

────────────────────────────────────────────────────
⚠️  IMPORTANT: Email Forwarding Setup Required
────────────────────────────────────────────────────

📧 Sender: [email protected]
📬 Forward ALL emails to:
   [email protected]

[See setup instructions below]
────────────────────────────────────────────────────

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Connection Method 2: Admin Dashboard

1

Open Admin

lua admin
Channels → Connect New Channel → Email
2

Email Configuration Form

Email form
Screenshot: Form with Sender Name and Email Address fields
3

Click Create Channel

Creating
4

Get Forwarding Address

Forward address
Screenshot: Success screen showing:
  • Unique forwarding address
  • Copy button
  • Setup instructions link

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Email Provider Setup

Gmail Forwarding:
  1. Open Gmail Settings
  2. “Forwarding and POP/IMAP” tab
  3. “Add a forwarding address”
  4. Paste Lua forwarding address
  5. Check verification email
  6. Click verification link
  7. Return to Gmail settings
  8. Enable “Forward a copy”
Gmail forwarding
Screenshot: Gmail forwarding settings page

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Testing

1

Send Test Email

To: [email protected]
Subject: Test
Body: Is this working?
2

Check Admin Dashboard

Email received
Screenshot: Admin showing received email
3

Agent Responds

Response received
Screenshot: Response in your email inbox

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Best Practices

Email is formal - configure persona accordingly
  • Aim for < 1 hour response
  • Set auto-reply for delays
  • Mention expected response time
  • Use proper paragraphs
  • Include signature
  • Format lists clearly
  • Proofread responses

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Next Steps

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