Overview
About Shopify
Shopify is the world’s leading e-commerce platform, powering over 4 million online stores globally. From small businesses to enterprise brands, Shopify provides everything you need to sell products online - inventory management, payment processing, shipping, and a beautiful storefront.Transform Your Shopify Store with AI
The Lua AI Shopping Assistant turns your Shopify store into an AI-powered sales machine. Instead of customers browsing alone, they get a personal shopping assistant available 24/7 across WhatsApp, Instagram, Facebook Messenger, and your website. The Impact:- 🚀 Boost Conversions - AI guides customers from browsing to checkout
- 💬 Multi-Channel Sales - Sell on social media with the same AI assistant
- ⏰ 24/7 Availability - Never miss a sale, even at 3 AM
- 🎯 Personalized Shopping - AI recommends products based on preferences
- 📱 Meet Customers Anywhere - Website, WhatsApp, Instagram, Facebook
- ⚡ Instant Responses - No waiting for human agents
- 💰 Higher Cart Values - AI upsells and cross-sells intelligently
Shopify App Store
Official verified Shopify app
10-Minute Setup
Install and configure in minutes
Multi-Channel Sales
WhatsApp, Instagram, Facebook, Website
AI-Powered
Smart product search and recommendations
App Store Link
Lua AI Shopping Assistant on Shopify
Visit the Shopify App Store to install
Features
According to the Shopify App Store:- 🔍 AI-powered product search - Help customers find exactly what they need
- 💡 Personalized recommendations - Smart product suggestions
- 🛒 Cart creation in chat - Build carts directly in conversations
- 💳 Checkout links - One-click checkout from chat
- 📱 Multi-channel - Messenger, Instagram, WhatsApp, Website
- 🌍 Multi-language - Supports 100+ languages
- 📊 Analytics - Track conversions and engagement
- ⚡ Fast setup - Less than 10 minutes to launch
Installation from Shopify App Store
Visit Shopify App Store
Go to the Lua AI Shopping Assistant pageOr search for “Lua AI Shopping Assistant” in Shopify App Store
Click Install
Click the “Install” button on the app page
Accept Access Request
Shopify will ask for permissions. Review and click “Install”
- Read/write products
- Read/write orders
- Read customer data
- “Install” button
Activate Chat Widget on Website
After installation, enable the chat widget on your storefront:Navigate to Online Store
In Shopify admin: Sales Channels → Online Store
Open App Embeds
In the theme customizer, click App embeds in the left sidebar
Find LuaPop Chat
Locate “LuaPop Chat” in the app embeds list
Toggle Active & Customize
- Toggle the switch to Active
- Customize appearance:
- Position (Bottom Right, Bottom Left, etc.)
- Theme (Light or Dark)
- Button text
- Colors and styling
- Active toggle (ON)
- Position dropdown
- Theme selector
- Button text field
- Color pickers
- Styling options
Styling & Customization
For complete styling options and customization:Chat Widget Styling Guide
Complete guide to colors, positioning, themes, and custom styles →
What Your Agent Can Do
With Shopify integration, your agent can:- 🔍 Product Search - Find items in your catalog
- 📦 Product Details - Specs, pricing, availability, reviews
- 🛒 Cart Creation - Build carts in chat conversations
- 💳 Checkout Links - Generate one-click checkout URLs
- 📍 Order Tracking - Check order status and shipping
- 💡 Smart Recommendations - Personalized product suggestions
- ❓ Answer Questions - Product info, shipping, returns, policies
- 🌐 Multi-Channel - Same assistant on web, WhatsApp, Instagram, Facebook
Multi-Channel Setup
The Shopify app supports multiple channels beyond website chat:Connect WhatsApp Business
Link Instagram Business account
Connect Facebook Page
Website
Chat widget (auto-enabled)
Setup Additional Channels
See Channels documentation to connect WhatsApp, Instagram, and Facebook →
Troubleshooting
Widget not appearing on store
Widget not appearing on store
Check:
- App embed is toggled to Active
- Theme customizer changes were Saved
- Clear browser cache and refresh
- Check theme compatibility
- View published theme (not preview)
Chat not responding
Chat not responding
Check:
- Agent is deployed (
lua production) - Skills are pushed (
lua push) - Check browser console for errors
- Verify agent ID is correct
- Test in admin dashboard
Can't find app embeds
Can't find app embeds
Location:
- Theme Customizer → Left sidebar → App embeds
- Ensure app is installed
- Try different theme
- Contact Shopify support
Products not showing in chat
Products not showing in chat
Check:
- Products are published in Shopify
- Products have inventory
- Agent has product search tools
- Test with simple product names
Best Practices
Position for Best Engagement
Position for Best Engagement
Bottom Right (default)
- Standard placement
- Familiar to users
- Doesn’t interfere with product images
Match Your Brand
Match Your Brand
Customize colors to match your store:
- Use your brand colors
- Match header/footer styling
- Ensure good contrast
- Test on mobile and desktop
Test Before Going Live
Test Before Going Live
Monitor Performance
Monitor Performance
- Check analytics in Shopify admin
- View conversations in
lua admin - Track conversions from chat
- Optimize based on usage
App Updates
The Shopify app updates automatically:- ✅ Latest features added automatically
- ✅ Security patches applied
- ✅ No manual update needed
- ✅ Changes announced in app dashboard
Support & Resources
Shopify App Store
View app listing and reviews
Configure Agent
Set up shopping assistant personality
Widget Styling
Customize chat appearance
Get Support
Email: [email protected]
What Customers Are Saying
From the Shopify App Store reviews:“Great product- helped us automate customer queries & turn chats into sales.”
— Ma boutique, France
“I installed Lua to help me sell on Instagram & WhatsApp- loving it so far!”Rating: ⭐⭐⭐⭐⭐ 5.0 out of 5
— Rocco & Rose, United Kingdom