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Overview

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About Shopify

Shopify is the world’s leading e-commerce platform, powering over 4 million online stores globally. From small businesses to enterprise brands, Shopify provides everything you need to sell products online - inventory management, payment processing, shipping, and a beautiful storefront.

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Transform Your Shopify Store with AI

The Lua AI Shopping Assistant turns your Shopify store into an AI-powered sales machine. Instead of customers browsing alone, they get a personal shopping assistant available 24/7 across WhatsApp, Instagram, Facebook Messenger, and your website. The Impact:
  • 🚀 Boost Conversions - AI guides customers from browsing to checkout
  • 💬 Multi-Channel Sales - Sell on social media with the same AI assistant
  • ⏰ 24/7 Availability - Never miss a sale, even at 3 AM
  • 🎯 Personalized Shopping - AI recommends products based on preferences
  • 📱 Meet Customers Anywhere - Website, WhatsApp, Instagram, Facebook
  • ⚡ Instant Responses - No waiting for human agents
  • 💰 Higher Cart Values - AI upsells and cross-sells intelligently

Shopify App Store

Official verified Shopify app

10-Minute Setup

Install and configure in minutes

Multi-Channel Sales

WhatsApp, Instagram, Facebook, Website

AI-Powered

Smart product search and recommendations

Lua AI Shopping Assistant on Shopify

Visit the Shopify App Store to install

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Features

According to the Shopify App Store:
  • 🔍 AI-powered product search - Help customers find exactly what they need
  • 💡 Personalized recommendations - Smart product suggestions
  • 🛒 Cart creation in chat - Build carts directly in conversations
  • 💳 Checkout links - One-click checkout from chat
  • 📱 Multi-channel - Messenger, Instagram, WhatsApp, Website
  • 🌍 Multi-language - Supports 100+ languages
  • 📊 Analytics - Track conversions and engagement
  • ⚡ Fast setup - Less than 10 minutes to launch
Rating: ⭐⭐⭐⭐⭐ 5.0

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Installation from Shopify App Store

1

Visit Shopify App Store

Go to the Lua AI Shopping Assistant pageOr search for “Lua AI Shopping Assistant” in Shopify App Store
2

Click Install

Click the “Install” button on the app page
Shopify install button
Screenshot: Shopify App Store page with “Install” button highlighted
3

Accept Access Request

Shopify will ask for permissions. Review and click “Install”
Accept permissions
Screenshot: Permission request dialog showing:
  • Read/write products
  • Read/write orders
  • Read customer data
  • “Install” button
4

Installation Complete

App installs and admin dashboard loads
Admin dashboard loaded
Screenshot: Lua admin dashboard loaded within Shopify admin

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Activate Chat Widget on Website

After installation, enable the chat widget on your storefront:
1

Navigate to Online Store

In Shopify admin: Sales Channels → Online Store
Online Store menu
Screenshot: Shopify sidebar showing Sales Channels → Online Store
2

Go to Themes

Click Themes → Customize
Themes customize button
Screenshot: Themes page with “Customize” button
3

Open App Embeds

In the theme customizer, click App embeds in the left sidebar
App embeds menu
Screenshot: Theme customizer showing “App embeds” in left navigation
4

Find LuaPop Chat

Locate “LuaPop Chat” in the app embeds list
LuaPop in app embeds
Screenshot: App embeds list showing “LuaPop Chat” with toggle
5

Toggle Active & Customize

  1. Toggle the switch to Active
  2. Customize appearance:
    • Position (Bottom Right, Bottom Left, etc.)
    • Theme (Light or Dark)
    • Button text
    • Colors and styling
Customize LuaPop
Screenshot: LuaPop settings panel showing:
  • Active toggle (ON)
  • Position dropdown
  • Theme selector
  • Button text field
  • Color pickers
  • Styling options
6

Save Changes

Click Save in the top right corner
Save button
Screenshot: Theme customizer with “Save” button highlighted in top right

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Styling & Customization

For complete styling options and customization:

Chat Widget Styling Guide

Complete guide to colors, positioning, themes, and custom styles →
All LuaPop customization options are available in the Shopify app embed settings!

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What Your Agent Can Do

With Shopify integration, your agent can:
  • 🔍 Product Search - Find items in your catalog
  • 📦 Product Details - Specs, pricing, availability, reviews
  • 🛒 Cart Creation - Build carts in chat conversations
  • 💳 Checkout Links - Generate one-click checkout URLs
  • 📍 Order Tracking - Check order status and shipping
  • 💡 Smart Recommendations - Personalized product suggestions
  • ❓ Answer Questions - Product info, shipping, returns, policies
  • 🌐 Multi-Channel - Same assistant on web, WhatsApp, Instagram, Facebook

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Multi-Channel Setup

The Shopify app supports multiple channels beyond website chat:

WhatsApp

Connect WhatsApp Business

Instagram

Link Instagram Business account

Facebook

Connect Facebook Page

Website

Chat widget (auto-enabled)

Setup Additional Channels

See Channels documentation to connect WhatsApp, Instagram, and Facebook →

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Troubleshooting

Check:
  1. App embed is toggled to Active
  2. Theme customizer changes were Saved
  3. Clear browser cache and refresh
  4. Check theme compatibility
  5. View published theme (not preview)
Check:
  1. Agent is deployed (lua production)
  2. Skills are pushed (lua push)
  3. Check browser console for errors
  4. Verify agent ID is correct
  5. Test in admin dashboard
Location:
  • Theme Customizer → Left sidebar → App embeds
If missing:
  • Ensure app is installed
  • Try different theme
  • Contact Shopify support
Check:
  1. Products are published in Shopify
  2. Products have inventory
  3. Agent has product search tools
  4. Test with simple product names

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Best Practices

Bottom Right (default)
  • Standard placement
  • Familiar to users
  • Doesn’t interfere with product images
Mobile-optimized automatically
Customize colors to match your store:
  • Use your brand colors
  • Match header/footer styling
  • Ensure good contrast
  • Test on mobile and desktop
# Test your agent first
lua chat

# Test product searches
# Test cart creation
# Test checkout links

# Then enable on store
  • Check analytics in Shopify admin
  • View conversations in lua admin
  • Track conversions from chat
  • Optimize based on usage

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App Updates

The Shopify app updates automatically:
  • ✅ Latest features added automatically
  • ✅ Security patches applied
  • ✅ No manual update needed
  • ✅ Changes announced in app dashboard

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Support & Resources

Shopify App Store

View app listing and reviews

Configure Agent

Set up shopping assistant personality

Widget Styling

Customize chat appearance

Get Support

Email: [email protected]

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What Customers Are Saying

From the Shopify App Store reviews:
“Great product- helped us automate customer queries & turn chats into sales.”
— Ma boutique, France
“I installed Lua to help me sell on Instagram & WhatsApp- loving it so far!”
— Rocco & Rose, United Kingdom
Rating: ⭐⭐⭐⭐⭐ 5.0 out of 5

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Next Steps

Install Shopify App

Get started on Shopify App Store

Configure Channels

Add WhatsApp, Instagram, Facebook

E-commerce Demo

See complete shopping assistant

Test Your Agent

Test shopping conversations