Overview
About Shopify
Shopify is the world’s leading e-commerce platform, powering over 4 million online stores globally. From small businesses to enterprise brands, Shopify provides everything you need to sell products online - inventory management, payment processing, shipping, and a beautiful storefront.Transform Your Shopify Store with AI
The Lua AI Shopping Assistant turns your Shopify store into an AI-powered sales machine. Instead of customers browsing alone, they get a personal shopping assistant available 24/7 across WhatsApp, Instagram, Facebook Messenger, and your website. The Impact:- 🚀 Boost Conversions - AI guides customers from browsing to checkout
- 💬 Multi-Channel Sales - Sell on social media with the same AI assistant
- ⏰ 24/7 Availability - Never miss a sale, even at 3 AM
- 🎯 Personalized Shopping - AI recommends products based on preferences
- 📱 Meet Customers Anywhere - Website, WhatsApp, Instagram, Facebook
- ⚡ Instant Responses - No waiting for human agents
- 💰 Higher Cart Values - AI upsells and cross-sells intelligently
Shopify App Store
Official verified Shopify app
10-Minute Setup
Install and configure in minutes
Multi-Channel Sales
WhatsApp, Instagram, Facebook, Website
AI-Powered
Smart product search and recommendations
App Store Link
Lua AI Shopping Assistant on Shopify
Visit the Shopify App Store to install
Features
According to the Shopify App Store:- 🔍 AI-powered product search - Help customers find exactly what they need
- 💡 Personalized recommendations - Smart product suggestions
- 🛒 Cart creation in chat - Build carts directly in conversations
- 💳 Checkout links - One-click checkout from chat
- 📱 Multi-channel - Messenger, Instagram, WhatsApp, Website
- 🌍 Multi-language - Supports 100+ languages
- 📊 Analytics - Track conversions and engagement
- ⚡ Fast setup - Less than 10 minutes to launch
Installation from Shopify App Store
1
Visit Shopify App Store
Go to the Lua AI Shopping Assistant pageOr search for “Lua AI Shopping Assistant” in Shopify App Store
2
Click Install
Click the “Install” button on the app page
3
Accept Access Request
Shopify will ask for permissions. Review and click “Install”
- Read/write products
- Read/write orders
- Read customer data
- “Install” button
4
Installation Complete
App installs and admin dashboard loads
Activate Chat Widget on Website
After installation, enable the chat widget on your storefront:1
Navigate to Online Store
In Shopify admin: Sales Channels → Online Store
2
Go to Themes
Click Themes → Customize
3
Open App Embeds
In the theme customizer, click App embeds in the left sidebar
4
Find LuaPop Chat
Locate “LuaPop Chat” in the app embeds list
5
Toggle Active & Customize
- Toggle the switch to Active
- Customize appearance:
- Position (Bottom Right, Bottom Left, etc.)
- Theme (Light or Dark)
- Button text
- Colors and styling
- Active toggle (ON)
- Position dropdown
- Theme selector
- Button text field
- Color pickers
- Styling options
6
Save Changes
Click Save in the top right corner
Styling & Customization
For complete styling options and customization:Chat Widget Styling Guide
Complete guide to colors, positioning, themes, and custom styles →
What Your Agent Can Do
With Shopify integration, your agent can:- 🔍 Product Search - Find items in your catalog
- 📦 Product Details - Specs, pricing, availability, reviews
- 🛒 Cart Creation - Build carts in chat conversations
- 💳 Checkout Links - Generate one-click checkout URLs
- 📍 Order Tracking - Check order status and shipping
- 💡 Smart Recommendations - Personalized product suggestions
- ❓ Answer Questions - Product info, shipping, returns, policies
- 🌐 Multi-Channel - Same assistant on web, WhatsApp, Instagram, Facebook
Multi-Channel Setup
The Shopify app supports multiple channels beyond website chat:Connect WhatsApp Business
Link Instagram Business account
Connect Facebook Page
Website
Chat widget (auto-enabled)
Setup Additional Channels
See Channels documentation to connect WhatsApp, Instagram, and Facebook →
Troubleshooting
Widget not appearing on store
Widget not appearing on store
Check:
- App embed is toggled to Active
- Theme customizer changes were Saved
- Clear browser cache and refresh
- Check theme compatibility
- View published theme (not preview)
Chat not responding
Chat not responding
Check:
- Agent is deployed (
lua production) - Skills are pushed (
lua push) - Check browser console for errors
- Verify agent ID is correct
- Test in admin dashboard
Can't find app embeds
Can't find app embeds
Location:
- Theme Customizer → Left sidebar → App embeds
- Ensure app is installed
- Try different theme
- Contact Shopify support
Products not showing in chat
Products not showing in chat
Check:
- Products are published in Shopify
- Products have inventory
- Agent has product search tools
- Test with simple product names
Best Practices
Position for Best Engagement
Position for Best Engagement
Bottom Right (default)
- Standard placement
- Familiar to users
- Doesn’t interfere with product images
Match Your Brand
Match Your Brand
Customize colors to match your store:
- Use your brand colors
- Match header/footer styling
- Ensure good contrast
- Test on mobile and desktop
Test Before Going Live
Test Before Going Live
Monitor Performance
Monitor Performance
- Check analytics in Shopify admin
- View conversations in
lua admin - Track conversions from chat
- Optimize based on usage
App Updates
The Shopify app updates automatically:- ✅ Latest features added automatically
- ✅ Security patches applied
- ✅ No manual update needed
- ✅ Changes announced in app dashboard
Support & Resources
Shopify App Store
View app listing and reviews
Configure Agent
Set up shopping assistant personality
Widget Styling
Customize chat appearance
Get Support
Email: [email protected]
What Customers Are Saying
From the Shopify App Store reviews:“Great product- helped us automate customer queries & turn chats into sales.”
— Ma boutique, France
“I installed Lua to help me sell on Instagram & WhatsApp- loving it so far!”Rating: ⭐⭐⭐⭐⭐ 5.0 out of 5
— Rocco & Rose, United Kingdom