What are Channels?
Channels are the communication platforms where users interact with your AI agent - like WhatsApp, Facebook Messenger, Email, Instagram, Slack, and your website.Think of it as:
The connection points between your users and your AI agent - where conversations happen
Why Channels Matter
Your agent can both respond to and reach out to users across all their preferred platforms - not just one. Inbound messages wake your agent; the Channels API lets it send messages out — notifications, reminders, follow-ups — from tools, jobs, and webhooks. See Proactive Messaging.Multi-Platform
One agent, many channels
Unified Experience
Same agent everywhere
Meet Users Anywhere
Users choose their platform
Centralized
Manage all from one place
Currently Supported Channels
We currently support 7 communication channels:- Messaging Apps
- Web & Email
- 📱 WhatsApp - Business messaging
- 💬 Facebook Messenger - Page messaging
- 📸 Instagram Messenger - Direct messages
- 💼 Slack - Workspace integration
- 🟣 Microsoft Teams - Business communication
🚀 More channels coming soon! SMS, Discord, Telegram, and more are in development.
How It Works
Two Ways to Connect
- CLI (Quick)
- Admin Dashboard (Visual)
- Slack
Example: Multi-Channel Agent
Quick Setup
1
Deploy Agent
2
Connect Channels
3
Test
Send message on each platform
4
Monitor
Next Steps
Complete Channels Guide
Detailed setup for every channel type
WhatsApp Setup
Connect WhatsApp Business
Website Widget
Add chat to your website
Admin Dashboard
Visual channel management