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What are Channels?

Channels are the communication platforms where users interact with your AI agent - like WhatsApp, Facebook Messenger, Email, Instagram, Slack, and your website.

Think of it as:

The connection points between your users and your AI agent - where conversations happen

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Why Channels Matter

Your agent can respond to users across all their preferred platforms - not just one.

Multi-Platform

One agent, many channels

Unified Experience

Same agent everywhere

Meet Users Anywhere

Users choose their platform

Centralized

Manage all from one place

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Currently Supported Channels

We currently support 6 communication channels:
  • 📱 WhatsApp - Business messaging
  • 💬 Facebook Messenger - Page messaging
  • 📸 Instagram Messenger - Direct messages
  • 💼 Slack - Workspace integration
🚀 More channels coming soon! SMS, Microsoft Teams, Discord, Telegram, and more are in development.

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How It Works

Customer sends message on WhatsApp
            ↓
   Message forwarded to Lua
            ↓
    Your agent processes it
            ↓
    Agent calls your tools
            ↓
   Response sent back to WhatsApp
            ↓
  Customer receives reply
Same process for all channels!

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Two Ways to Connect

lua channels
Supports:
  • WhatsApp
  • Facebook
  • Email
  • Slack
Best for: Developers, terminal workflow

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Example: Multi-Channel Agent

Your agent on all platforms:

📱 WhatsApp: +1-555-BUSINESS
💬 Facebook: Business Page
📧 Email: [email protected]
💻 Website: Chat widget
💼 Slack: #support channel

Result: Customers reach you anywhere,
        agent responds consistently everywhere

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Quick Setup

1

Deploy Agent

lua push && lua deploy
2

Connect Channels

lua channels
Or use admin dashboard
3

Test

Send message on each platform
4

Monitor

lua admin
View conversations in real-time

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Next Steps

Complete Channels Guide

Detailed setup for every channel type

WhatsApp Setup

Connect WhatsApp Business

Website Widget

Add chat to your website

Admin Dashboard

Visual channel management