What are Channels?
Channels are the communication platforms where users interact with your AI agent. They’re the “front doors” that connect your users to your agent’s capabilities.Currently Supported Channels (6+)
Professional communication
WebChat (LuaPop)
Website chat widget
Facebook Messenger
Page messages
Instagram Messenger
Direct messages
Business messaging
Slack
Workspace integration
HTTP API
Direct programmatic access
🚀 More channels coming soon! SMS, Microsoft Teams, Discord, Telegram, LinkedIn, and WeChat are in active development. Want a specific channel? Let us know at [email protected]
How Channels Work
1
User Sends Message
Customer messages your business on WhatsApp, Facebook, Email, etc.
2
Channel Forwards to Lua
The channel forwards the message to your Lua agent
3
Agent Processes
Your agent understands the message and determines response
4
Agent Uses Tools
Agent calls your tools to take actions (search products, check orders, etc.)
5
Response Sent Back
Agent’s response is sent back through the same channel
6
User Receives Reply
Customer gets response on their preferred platform
Multi-Channel Benefits
Meet Users Anywhere
Users on WhatsApp, Facebook, Email - all talk to same agent
Consistent Experience
Same capabilities and personality across all platforms
Centralized Management
Manage all channels from one place
Unified Analytics
Track conversations across all channels together
Available Channels
- Messaging
- Business
- Web
WhatsApp Business
- Business messaging at scale
- Rich media support
- High engagement rates
- Popular in many regions
Setup Guide
Facebook Messenger
- Facebook Page messaging
- Reach Facebook users
- Integrated with social
- Rich content support
Setup Guide
- Direct messages
- Story replies
- Visual platform
- Young demographic
Setup Guide
Two Ways to Connect
- CLI Command
- Admin Dashboard
Quick terminal-based setupSupported:
- ✅ Facebook Messenger
- ✅ Slack (Private & Public)
- Developers
- Terminal workflow
- Automated setup
- Scripting
CLI Guide
Channel Selection Guide
For E-commerce
- ✅ WhatsApp - High engagement
- ✅ Instagram - Visual products
- ✅ Facebook - Social shoppers
- ✅ Website Widget - On-site support
For B2B/SaaS
- ✅ Email - Professional
- ✅ Slack - Team integration
- ✅ Website Widget - Product support
For Customer Support
- ✅ Email - Ticket system
- ✅ WhatsApp - Quick responses
- ✅ Website Widget - Live help
- ✅ Facebook - Social support
For Internal Use
- ✅ Slack - Team collaboration
- ✅ Email - Company communication
Quick Start
1
Deploy Your Agent
2
Choose Channel
Pick where your users are
3
Connect Channel
Use CLI or admin dashboard
4
Test
Send message on that platform
5
Go Live
Users can now reach your agent!
Explore Channels
WhatsApp Business
Set up WhatsApp messaging
Facebook Messenger
Connect Facebook Page
Instagram DMs
Email integration
Slack
Workspace integration
Website Widget
Embed on website
HTTP API
Direct programmatic access
Coming Soon 🚀
We’re actively adding support for more channels:SMS/Twilio
Text messaging
Microsoft Teams
Business communication
Discord
Community platform
Telegram
Secure messaging
Professional network
Chinese market
Want a specific channel? Let us know at [email protected]