Financial Services Onboarding

import { LuaAgent, LuaSkill, LuaWebhook, PreProcessor, PostProcessor } from "lua-cli";
import {
  StartOnboardingTool,
  CollectPersonalInfoTool,
  UploadDocumentTool,
  VerifyIdentityTool,
  AnswerQualifyingQuestionsTool,
  CreateAccountTool,
  CheckOnboardingStatusTool
} from "./tools/FinancialOnboardingTools";

// Onboarding skill
const financialOnboardingSkill = new LuaSkill({
  name: "financial-onboarding",
  description: "Financial services customer onboarding with KYC verification",
  context: `
    This skill guides customers through financial account onboarding.
    
    Onboarding Flow (in order):
    1. start_onboarding: Begin new application
    2. collect_personal_info: Gather basic information
    3. upload_document: Upload ID, passport, or proof of address
    4. verify_identity: Verify uploaded documents
    5. answer_qualifying_questions: Financial suitability assessment
    6. create_account: Complete account creation
    7. check_onboarding_status: Check application status
    
    Guidelines:
    - Be professional and reassuring about data security
    - Explain why each document is needed (regulatory compliance)
    - Never rush through identity verification steps
    - Clearly communicate what happens to uploaded documents
    - Follow KYC and AML regulations
    - Ensure GDPR/CCPA compliance
  `,
  tools: [
    new StartOnboardingTool(),
    new CollectPersonalInfoTool(),
    new UploadDocumentTool(),
    new VerifyIdentityTool(),
    new AnswerQualifyingQuestionsTool(),
    new CreateAccountTool(),
    new CheckOnboardingStatusTool()
  ]
});

// Stripe Identity webhook for verification results
const stripeIdentityWebhook = new LuaWebhook({
  name: 'stripe-identity-webhook',
  description: 'Handle Stripe Identity verification events',
  secret: env('STRIPE_WEBHOOK_SECRET'),
  execute: async (event) => {
    if (event.type === 'identity.verification_session.verified') {
      const user = await User.get();
      await user.send([{
        type: 'text',
        text: '✅ Identity verification successful! Proceeding with account creation...'
      }]);
    }
    return { received: true };
  }
});

// Information validation preprocessor
const validateInformationPreProcessor = new PreProcessor({
  name: 'validate-financial-info',
  description: 'Ensure required information is provided',
  execute: async (message, user) => {
    // Ensure user has started onboarding
    const applications = await Data.search('onboarding_applications', user.email, 1);
    if (applications.length === 0) {
      return {
        block: true,
        response: "Please start the onboarding process first by providing your email address."
      };
    }
    return { block: false };
  }
});

// Compliance disclaimer postprocessor
const complianceDisclaimerPostProcessor = new PostProcessor({
  name: 'compliance-disclaimer',
  description: 'Add regulatory disclaimers to responses',
  execute: async (user, message, response, channel) => {
    return {
      modifiedResponse: response + 
        "\n\n_Banking services provided by our partner bank. FDIC insured. Member FDIC. Your information is encrypted and secure._"
    };
  }
});

// Configure agent (v3.0.0)
export const agent = new LuaAgent({
  name: "financial-onboarding-agent",
  
  persona: `You are a professional financial services onboarding specialist.
  
Your role:
- Guide customers through account opening process
- Collect required KYC information
- Verify identity documents
- Assess financial suitability
- Ensure regulatory compliance

Communication style:
- Professional and trustworthy
- Clear and reassuring
- Patient and thorough
- Transparent about data security
- Compliant with regulations

Compliance requirements:
- Follow KYC (Know Your Customer) procedures
- Adhere to AML (Anti-Money Laundering) regulations
- Ensure GDPR/CCPA compliance
- Verify identity before account creation
- Document all customer interactions

Best practices:
- Explain why each document is needed
- Reassure customers about data security
- Never rush through verification steps
- Clearly communicate processing times
- Provide next steps at each stage

Security reminders:
- All information is encrypted
- Documents are securely stored
- Compliance with banking regulations
- Data is never shared without consent`,

  
  skills: [financialOnboardingSkill],
  webhooks: [stripeIdentityWebhook],
  preProcessors: [validateInformationPreProcessor],
  postProcessors: [complianceDisclaimerPostProcessor]
});

import { LuaTool, Data, env } from "lua-cli";
import { z } from "zod";

// 1. Start Onboarding
export class StartOnboardingTool implements LuaTool {
  name = "start_onboarding";
  description = "Begin a new account onboarding application";
  
  inputSchema = z.object({
    email: z.string().email().describe("Applicant's email address"),
    accountType: z.enum(['individual', 'business']).describe("Type of account")
  });

  async execute(input: z.infer<typeof this.inputSchema>) {
    // Create onboarding application
    const application = await Data.create('onboarding_applications', {
      email: input.email,
      accountType: input.accountType,
      status: 'started',
      currentStep: 'personal_info',
      createdAt: new Date().toISOString(),
      completedSteps: []
    }, input.email);
    
    return {
      applicationId: application.id,
      accountType: input.accountType,
      nextStep: 'personal_info',
      message: "Application started! Let's begin by collecting your personal information.",
      estimatedTime: "5-10 minutes to complete"
    };
  }
}

// 2. Collect Personal Information
export class CollectPersonalInfoTool implements LuaTool {
  name = "collect_personal_info";
  description = "Collect applicant's personal information";
  
  inputSchema = z.object({
    applicationId: z.string(),
    personalInfo: z.object({
      firstName: z.string(),
      lastName: z.string(),
      dateOfBirth: z.string().describe("YYYY-MM-DD"),
      ssn: z.string().describe("Social Security Number (will be encrypted)"),
      phone: z.string(),
      address: z.object({
        street: z.string(),
        city: z.string(),
        state: z.string(),
        zipCode: z.string(),
        country: z.string().default('USA')
      })
    })
  });

  async execute(input: z.infer<typeof this.inputSchema>) {
    // Get application
    const app = await Data.getEntry('onboarding_applications', input.applicationId);
    
    if (!app) {
      throw new Error('Application not found');
    }
    
    // Encrypt SSN before storing (in production, use proper encryption)
    const encryptedSSN = this.encryptSSN(input.personalInfo.ssn);
    
    // Update application with personal info
    await Data.update('onboarding_applications', input.applicationId, {
      ...app.data,
      personalInfo: {
        ...input.personalInfo,
        ssn: encryptedSSN // Store encrypted
      },
      currentStep: 'document_upload',
      completedSteps: [...app.data.completedSteps, 'personal_info'],
      updatedAt: new Date().toISOString()
    });
    
    return {
      success: true,
      nextStep: 'document_upload',
      message: "Personal information saved securely. Next, please upload a government-issued ID.",
      documentsNeeded: [
        "Government-issued photo ID (driver's license or passport)",
        "Proof of address (utility bill or bank statement)"
      ]
    };
  }
  
  private encryptSSN(ssn: string): string {
    // In production, use proper encryption (AES-256, KMS, etc.)
    // This is a placeholder
    return Buffer.from(ssn).toString('base64');
  }
}

// 3. Upload Document (Stripe Identity API)
export class UploadDocumentTool implements LuaTool {
  name = "upload_document";
  description = "Upload identity verification document";
  
  inputSchema = z.object({
    applicationId: z.string(),
    documentType: z.enum(['drivers_license', 'passport', 'id_card', 'proof_of_address']),
    documentImageUrl: z.string().url().describe("URL of uploaded document image"),
    documentSide: z.enum(['front', 'back']).optional().describe("For driver's license")
  });

  async execute(input: z.infer<typeof this.inputSchema>) {
    const stripeKey = env('STRIPE_SECRET_KEY');
    
    if (!stripeKey) {
      throw new Error('Stripe API key not configured');
    }
    
    // Create Stripe Identity Verification Session
    const verificationResponse = await fetch('https://api.stripe.com/v1/identity/verification_sessions', {
      method: 'POST',
      headers: {
        'Authorization': `Bearer ${stripeKey}`,
        'Content-Type': 'application/x-www-form-urlencoded'
      },
      body: new URLSearchParams({
        'type': 'document',
        'metadata[application_id]': input.applicationId,
        'metadata[document_type]': input.documentType
      })
    });
    
    if (!verificationResponse.ok) {
      throw new Error('Failed to create verification session');
    }
    
    const verification = await verificationResponse.json();
    
    // Upload document to Stripe
    const uploadResponse = await fetch('https://files.stripe.com/v1/files', {
      method: 'POST',
      headers: {
        'Authorization': `Bearer ${stripeKey}`
      },
      body: this.createFormData(input.documentImageUrl, input.documentType)
    });
    
    const uploadedFile = await uploadResponse.json();
    
    // Save document reference in application
    const app = await Data.getEntry('onboarding_applications', input.applicationId);
    
    const documents = app.data.documents || [];
    documents.push({
      type: input.documentType,
      side: input.documentSide,
      stripeFileId: uploadedFile.id,
      stripeVerificationId: verification.id,
      uploadedAt: new Date().toISOString(),
      status: 'pending_verification'
    });
    
    await Data.update('onboarding_applications', input.applicationId, {
      ...app.data,
      documents,
      currentStep: 'identity_verification',
      updatedAt: new Date().toISOString()
    });
    
    return {
      success: true,
      documentId: uploadedFile.id,
      verificationId: verification.id,
      status: 'uploaded',
      message: "Document uploaded successfully. Verification in progress...",
      nextStep: "We'll verify your identity. This usually takes 1-2 minutes.",
      verificationUrl: verification.url // User can complete verification here
    };
  }
  
  private createFormData(imageUrl: string, documentType: string): FormData {
    const formData = new FormData();
    formData.append('purpose', 'identity_document');
    formData.append('file', imageUrl);
    return formData;
  }
}

// 4. Verify Identity (Check Stripe Identity Results)
export class VerifyIdentityTool implements LuaTool {
  name = "verify_identity";
  description = "Check identity verification status";
  
  inputSchema = z.object({
    applicationId: z.string()
  });

  async execute(input: z.infer<typeof this.inputSchema>) {
    const stripeKey = env('STRIPE_SECRET_KEY');
    const app = await Data.getEntry('onboarding_applications', input.applicationId);
    
    if (!app.data.documents || app.data.documents.length === 0) {
      return {
        verified: false,
        message: "No documents uploaded yet. Please upload your ID first."
      };
    }
    
    // Check verification status with Stripe
    const latestDoc = app.data.documents[app.data.documents.length - 1];
    
    const response = await fetch(
      `https://api.stripe.com/v1/identity/verification_sessions/${latestDoc.stripeVerificationId}`,
      {
        headers: { 'Authorization': `Bearer ${stripeKey}` }
      }
    );
    
    const verification = await response.json();
    
    const isVerified = verification.status === 'verified';
    
    // Update application
    if (isVerified) {
      await Data.update('onboarding_applications', input.applicationId, {
        ...app.data,
        identityVerified: true,
        verificationResult: {
          verified: true,
          verifiedAt: new Date().toISOString(),
          documentType: verification.last_verification_report?.document?.type,
          nameMatch: verification.last_verification_report?.id_number?.status === 'verified'
        },
        currentStep: 'qualifying_questions',
        completedSteps: [...app.data.completedSteps, 'identity_verification']
      });
    }
    
    return {
      verified: isVerified,
      status: verification.status,
      message: isVerified 
        ? "✅ Identity verified successfully! Let's continue with some qualifying questions."
        : verification.status === 'processing'
        ? "⏳ Verification in progress. Please wait..."
        : "❌ Verification failed. Please upload a clearer image of your ID.",
      nextStep: isVerified ? 'qualifying_questions' : 'document_upload',
      verificationDetails: isVerified ? {
        documentType: verification.last_verification_report?.document?.type,
        issueDate: verification.last_verification_report?.document?.issued_date,
        expirationDate: verification.last_verification_report?.document?.expiration_date
      } : null
    };
  }
}

// 5. Answer Qualifying Questions
export class AnswerQualifyingQuestionsTool implements LuaTool {
  name = "answer_qualifying_questions";
  description = "Complete financial suitability questionnaire";
  
  inputSchema = z.object({
    applicationId: z.string(),
    answers: z.object({
      annualIncome: z.enum(['under_25k', '25k_50k', '50k_100k', '100k_250k', 'over_250k']),
      employmentStatus: z.enum(['employed', 'self_employed', 'unemployed', 'retired', 'student']),
      investmentExperience: z.enum(['none', 'limited', 'moderate', 'extensive']),
      riskTolerance: z.enum(['conservative', 'moderate', 'aggressive']),
      investmentGoals: z.array(z.enum(['retirement', 'wealth_building', 'income', 'preservation'])),
      investmentHorizon: z.enum(['short_term', 'medium_term', 'long_term']),
      liquidNetWorth: z.enum(['under_10k', '10k_50k', '50k_100k', '100k_500k', 'over_500k']),
      sourceOfFunds: z.enum(['employment', 'business', 'investments', 'inheritance', 'other'])
    })
  });

  async execute(input: z.infer<typeof this.inputSchema>) {
    const app = await Data.getEntry('onboarding_applications', input.applicationId);
    
    // Calculate suitability score
    const suitabilityScore = this.calculateSuitability(input.answers);
    
    // Determine if applicant qualifies
    const qualifies = suitabilityScore.score >= 60;
    
    // Update application
    await Data.update('onboarding_applications', input.applicationId, {
      ...app.data,
      qualifyingAnswers: input.answers,
      suitabilityScore: suitabilityScore,
      qualifies,
      currentStep: qualifies ? 'account_creation' : 'under_review',
      completedSteps: [...app.data.completedSteps, 'qualifying_questions'],
      updatedAt: new Date().toISOString()
    });
    
    if (!qualifies) {
      return {
        success: false,
        qualifies: false,
        score: suitabilityScore.score,
        message: "Thank you for your application. Based on your responses, we need to review your application manually. Our team will contact you within 2 business days.",
        nextSteps: "Our compliance team will review your application"
      };
    }
    
    return {
      success: true,
      qualifies: true,
      score: suitabilityScore.score,
      riskProfile: suitabilityScore.riskProfile,
      recommendedProducts: this.getRecommendedProducts(input.answers),
      message: "Great! You qualify for an account. Let's create your account now.",
      nextStep: 'account_creation'
    };
  }
  
  private calculateSuitability(answers: any) {
    let score = 0;
    
    // Income scoring
    const incomeScores = {
      'under_25k': 10,
      '25k_50k': 20,
      '50k_100k': 30,
      '100k_250k': 40,
      'over_250k': 50
    };
    score += incomeScores[answers.annualIncome] || 0;
    
    // Experience scoring
    const experienceScores = {
      'none': 5,
      'limited': 15,
      'moderate': 25,
      'extensive': 35
    };
    score += experienceScores[answers.investmentExperience] || 0;
    
    // Net worth scoring
    const netWorthScores = {
      'under_10k': 5,
      '10k_50k': 10,
      '50k_100k': 15,
      '100k_500k': 20,
      'over_500k': 25
    };
    score += netWorthScores[answers.liquidNetWorth] || 0;
    
    // Determine risk profile
    let riskProfile = 'conservative';
    if (answers.riskTolerance === 'aggressive' && answers.investmentHorizon === 'long_term') {
      riskProfile = 'aggressive';
    } else if (answers.riskTolerance === 'moderate') {
      riskProfile = 'moderate';
    }
    
    return {
      score,
      riskProfile,
      passedCompliance: score >= 60
    };
  }
  
  private getRecommendedProducts(answers: any) {
    const products = [];
    
    if (answers.investmentGoals.includes('retirement')) {
      products.push('IRA Account', '401(k) Rollover');
    }
    
    if (answers.riskTolerance === 'conservative') {
      products.push('Money Market Account', 'CD Account');
    } else if (answers.riskTolerance === 'aggressive') {
      products.push('Investment Account', 'Options Trading');
    } else {
      products.push('Savings Account', 'Investment Account');
    }
    
    return products;
  }
}

// 6. Create Account
export class CreateAccountTool implements LuaTool {
  name = "create_account";
  description = "Create verified financial services account";
  
  inputSchema = z.object({
    applicationId: z.string(),
    accountProducts: z.array(z.string()).describe("Selected account products"),
    agreeToTerms: z.boolean().describe("Must accept terms and conditions"),
    agreeToPrivacyPolicy: z.boolean()
  });

  async execute(input: z.infer<typeof this.inputSchema>) {
    if (!input.agreeToTerms || !input.agreeToPrivacyPolicy) {
      throw new Error('You must agree to the terms and conditions to create an account');
    }
    
    const app = await Data.getEntry('onboarding_applications', input.applicationId);
    
    // Verify all steps completed
    if (!app.data.identityVerified) {
      throw new Error('Identity verification must be completed first');
    }
    
    if (!app.data.qualifies) {
      throw new Error('Application is pending review');
    }
    
    // Create account in your banking system (external API)
    const bankingApiKey = env('BANKING_API_KEY');
    
    const accountResponse = await fetch('https://your-banking-api.com/api/accounts', {
      method: 'POST',
      headers: {
        'Authorization': `Bearer ${bankingApiKey}`,
        'Content-Type': 'application/json'
      },
      body: JSON.stringify({
        customer: {
          first_name: app.data.personalInfo.firstName,
          last_name: app.data.personalInfo.lastName,
          email: app.data.email,
          date_of_birth: app.data.personalInfo.dateOfBirth,
          ssn: app.data.personalInfo.ssn, // Encrypted
          address: app.data.personalInfo.address,
          phone: app.data.personalInfo.phone
        },
        products: input.accountProducts,
        verification: {
          identity_verified: true,
          verification_id: app.data.verificationResult.verificationId,
          kyc_status: 'approved'
        },
        suitability: app.data.suitabilityScore,
        metadata: {
          application_id: input.applicationId,
          onboarding_source: 'ai_agent'
        }
      })
    });
    
    if (!accountResponse.ok) {
      throw new Error('Failed to create account. Please contact support.');
    }
    
    const account = await accountResponse.json();
    
    // Update application as completed
    await Data.update('onboarding_applications', input.applicationId, {
      ...app.data,
      status: 'completed',
      accountId: account.account_id,
      accountNumber: account.account_number,
      products: input.accountProducts,
      completedSteps: [...app.data.completedSteps, 'account_creation'],
      completedAt: new Date().toISOString()
    });
    
    return {
      success: true,
      accountId: account.account_id,
      accountNumber: account.account_number.replace(/\d(?=\d{4})/g, '*'), // Mask all but last 4
      products: input.accountProducts,
      loginUrl: account.login_url,
      temporaryPassword: account.temporary_password,
      message: `🎉 Account created successfully! Your account number is ${account.account_number.slice(-4)}. Check your email for login credentials.`,
      nextSteps: [
        "Check your email for account details",
        "Set up online banking at " + account.login_url,
        "Fund your account to start using services",
        "Download our mobile app for easy access"
      ]
    };
  }
}

// 7. Check Onboarding Status
export class CheckOnboardingStatusTool implements LuaTool {
  name = "check_onboarding_status";
  description = "Check the status of an onboarding application";
  
  inputSchema = z.object({
    applicationId: z.string(),
    email: z.string().email().describe("Email for verification")
  });

  async execute(input: z.infer<typeof this.inputSchema>) {
    const app = await Data.getEntry('onboarding_applications', input.applicationId);
    
    if (!app || app.data.email !== input.email) {
      throw new Error('Application not found or email mismatch');
    }
    
    const stepStatus = {
      started: '🟢 Started',
      personal_info: app.data.completedSteps.includes('personal_info') ? '✅ Complete' : '⏳ Pending',
      document_upload: app.data.documents?.length > 0 ? '✅ Complete' : '⏳ Pending',
      identity_verification: app.data.identityVerified ? '✅ Verified' : '⏳ Pending',
      qualifying_questions: app.data.qualifyingAnswers ? '✅ Complete' : '⏳ Pending',
      account_creation: app.data.accountId ? '✅ Complete' : '⏳ Pending'
    };
    
    return {
      applicationId: input.applicationId,
      status: app.data.status,
      currentStep: app.data.currentStep,
      progress: stepStatus,
      completedSteps: app.data.completedSteps,
      nextStep: this.getNextStepMessage(app.data.currentStep),
      estimatedCompletion: app.data.status === 'completed' 
        ? 'Completed'
        : this.calculateEstimatedCompletion(app.data.completedSteps.length)
    };
  }
  
  private getNextStepMessage(currentStep: string): string {
    const messages = {
      personal_info: "Please provide your personal information",
      document_upload: "Please upload your government-issued ID",
      identity_verification: "Verifying your identity...",
      qualifying_questions: "Please answer the qualifying questions",
      account_creation: "Ready to create your account!",
      under_review: "Application under manual review",
      completed: "Application complete!"
    };
    return messages[currentStep] || "Continue with onboarding";
  }
  
  private calculateEstimatedCompletion(completedSteps: number): string {
    const totalSteps = 5;
    const remaining = totalSteps - completedSteps;
    return `${remaining * 2} minutes`;
  }
}

# .env
STRIPE_SECRET_KEY=sk_test_your_stripe_key
BANKING_API_KEY=your_banking_api_key
BANKING_API_URL=https://your-banking-api.com

<!-- File upload form -->
<form id="document-upload">
  <input type="file" id="id-front" accept="image/*,application/pdf" />
  <input type="file" id="id-back" accept="image/*,application/pdf" />
  <button type="submit">Upload Documents</button>
</form>

<script>
document.getElementById('document-upload').addEventListener('submit', async (e) => {
  e.preventDefault();
  
  // Upload to your server/CDN first
  const formData = new FormData();
  formData.append('front', document.getElementById('id-front').files[0]);
  formData.append('back', document.getElementById('id-back').files[0]);
  
  const upload = await fetch('/api/upload-documents', {
    method: 'POST',
    body: formData
  });
  
  const { frontUrl, backUrl } = await upload.json();
  
  // Then pass URLs to AI agent
  // The agent will call upload_document tool with these URLs
});
</script>

lua chat

User: "I want to open an investment account"
AI: [Calls start_onboarding]
    "Great! Let's get you started. What's your email address?"

User: "[email protected]"
AI: [Calls collect_personal_info]
    "Perfect! I'll need some personal information. What's your full name?"

User: "John Doe, DOB 1990-01-15, SSN 123-45-6789, address: 123 Main St..."
AI: [Saves info]
    "Information saved securely. Now I need to verify your identity. 
     Please upload a photo of your driver's license or passport."

User: [Uploads document images]
AI: [Calls upload_document, then verify_identity]
    "Document uploaded! Verifying your identity... ✅ Identity verified! 
     Now, let's answer some questions about your financial goals..."

User: "I make $75k/year, moderate experience, looking for long-term retirement..."
AI: [Calls answer_qualifying_questions]
    "Based on your profile, you qualify! I recommend an IRA Account 
     and Investment Account. Shall we create your account?"

User: "Yes, create it"
AI: [Calls create_account]
    "🎉 Account created! Your account number is ****5678. 
     Check your email for login details."

// Encrypt sensitive data before storage
import crypto from 'crypto';

function encryptPII(data: string): string {
  const algorithm = 'aes-256-gcm';
  const key = Buffer.from(env('ENCRYPTION_KEY'), 'hex');
  const iv = crypto.randomBytes(16);
  
  const cipher = crypto.createCipheriv(algorithm, key, iv);
  let encrypted = cipher.update(data, 'utf8', 'hex');
  encrypted += cipher.final('hex');
  
  const authTag = cipher.getAuthTag();
  
  return JSON.stringify({
    encrypted,
    iv: iv.toString('hex'),
    authTag: authTag.toString('hex')
  });
}

// Use in your tools
const encryptedSSN = encryptPII(input.personalInfo.ssn);

1. Start Application
   ↓
2. Collect Personal Info
   ↓
3. Upload Documents (ID + Proof of Address)
   ↓
4. Identity Verification (Stripe Identity API)
   ↓
5. Qualifying Questions (Risk Assessment)
   ↓
6. Suitability Check
   ↓
7. Create Account (if qualified)
   ✅ Account Active

// Add selfie verification
export class CaptureSelfie Tool extends LuaTool {
  async execute(input: { applicationId: string, selfieUrl: string }) {
    // Upload selfie to Stripe
    const response = await fetch('https://api.stripe.com/v1/identity/verification_sessions', {
      method: 'POST',
      body: new URLSearchParams({
        type: 'selfie',
        metadata: { application_id: input.applicationId }
      })
    });
    
    // Stripe compares selfie with ID photo
    return { verified: true };
  }
}

// Integrate with fraud detection service
const fraudCheck = await fetch('https://fraud-api.com/check', {
  method: 'POST',
  body: JSON.stringify({
    email: app.data.email,
    ip_address: userIp,
    device_fingerprint: deviceId
  })
});

if (fraudCheck.risk_score > 0.7) {
  // Flag for manual review
  await Data.update(applicationId, {
    ...app.data,
    status: 'fraud_review',
    flaggedForReview: true
  });
}