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Overview

This guide helps you migrate from popular chat widgets to LuaPop with minimal disruption.

From Intercom

Before (Intercom)

After (LuaPop)

Migration Benefits

  • Simpler Setup - Single script tag vs complex initialization
  • AI-Powered - Intelligent responses vs human-only support
  • 24/7 Availability - AI never sleeps
  • Lower Cost - Pay per usage vs monthly fees

From Zendesk Chat

Before (Zendesk)

After (LuaPop)

From Drift

Before (Drift)

After (LuaPop)

From Tawk.to

Before (Tawk.to)

After (LuaPop)

Configuration Mapping

Event Migration

From Intercom Events

From Zendesk Events

Gradual Migration

Roll out LuaPop to a percentage of users:

Migration Checklist

1

Pre-Migration

  • Audit current chat setup
  • Document custom features
  • Plan agent configuration
  • Test LuaPop in staging
2

During Migration

  • Start with 10-25% of users
  • Monitor performance metrics
  • Collect user feedback
  • Compare analytics data
3

Post-Migration

  • Remove legacy chat code
  • Update documentation
  • Train support team
  • Optimize configuration

Next Steps

Configuration

Complete configuration options

Quick Start

Get started with LuaPop